Shipping Policy

At Altesol, we are dedicated to ensuring that every order is carefully handled, securely packaged, and delivered promptly. As a global brand specializing in plush products inspired by plants, aquatic animals, and terrestrial animals, we work closely with reliable logistics partners to provide stable and efficient shipping services, especially across Europe and North America.

This Shipping Policy outlines how we process, dispatch, and deliver your orders, so you know exactly what to expect when shopping with us.

Order Processing Time

Once your order is placed, it will go through processing before shipment. This includes order verification, quality inspection, packaging, and preparation for international dispatch.

Processing Time: Typically more than 14 days

Because many of our products are carefully inspected and prepared before shipping, processing may take longer than in standard retail stores. We prioritize product quality and accuracy over rushed handling, ensuring that every item meets Altesol’s standards before leaving our facility.

You will receive a confirmation once your order has been shipped.

Shipping Coverage & Carriers

Altesol currently ships to a wide range of international destinations, with strong coverage in:

  • North America (including the United States and Canada)
  • Europe (including major EU countries and the United Kingdom)

We cooperate with trusted international logistics providers and local delivery partners depending on the destination. Our carriers are selected based on reliability, tracking capabilities, and delivery efficiency.

Typical carriers may include international postal services and established logistics networks that ensure safe handling of parcels during transit.

Estimated Delivery Time

Delivery times vary depending on the destination country, customs clearance, and local logistics conditions. Below are general estimates:

  • North America (USA, Canada): Approximately 10–25 business days after shipment
  • Europe (UK, Germany, France, Italy, Spain, etc.): Approximately 12–30 business days after shipment
  • Remote or rural areas: May require an additional 5–10 business days

Please note that these are estimated delivery times only. Actual delivery may vary due to customs inspections, weather conditions, peak seasons, or local carrier delays.

Shipping Costs

Shipping fees are calculated based on multiple factors, including:

  • Destination region
  • Order weight and size
  • Total order value

In general:

  • Larger or heavier orders may have higher shipping costs
  • Certain regions may have adjusted shipping rates due to distance or logistics conditions
  • Shipping fees will be displayed at checkout before payment is completed

We aim to keep shipping costs as reasonable and transparent as possible while ensuring safe international delivery.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email. This allows you to monitor your shipment’s progress in real time.

Tracking updates may include:

  • Shipment dispatch confirmation
  • Transit updates during international transport
  • Arrival at local distribution centers
  • Final delivery status

Please allow some time for tracking information to become active after shipment.

Customs & Import Duties

Depending on your country’s regulations, your order may be subject to customs duties or import taxes upon arrival. These charges, if applicable, are determined by local authorities and are the customer's responsibility.

Altesol is not responsible for delays caused by customs processing or additional fees imposed by destination countries.

Shipping Delays

While we strive to ensure timely delivery, certain factors may cause delays beyond our control, including:

  • Customs clearance procedures
  • Peak holiday seasons
  • Severe weather conditions
  • Local courier disruptions

We appreciate your patience in such situations and assure you that we will always do our best to support you throughout the shipping process.

Our Commitment

At Altesol, we treat every order with care and responsibility. From the moment you place your order to the moment it arrives at your door, we are committed to ensuring a smooth and reliable shipping experience.

We continuously work with our logistics partners to improve delivery speed, accuracy, and overall service quality.

Thank You

Thank you for choosing Altesol.

We sincerely appreciate your trust and support. Every package we ship carries not just a product, but also our dedication to quality, care, and customer satisfaction. We look forward to delivering joy to your doorstep.